Frequently Asked Questions
- How can I contact you?
You may contact us at email@example.com
Alternatively, you may leave a message on our "Contact Us" page.
- Do I need to register on the site before I can place an order?
No you do not need to. However, once you register an account, you will only need to sign-in to place an order in the future, view past purchases or update your profile information.
- My order hasn't arrived yet; can I check the status of my order online?
Yes. If you are Signed In to your account, click on "My Account" in the header above to review your order status.
- How long does it take for delivery to International destinations?
When we ship orders to international destinations it can take 8-12 weeks when shipping surface postal mail, depending on final destination. Airmail can take 2-3 weeks. The charges for surface or airmail service is based on the weight of the package.
For South East Asian countries, packages are shipped from our local distributor in Singapore and may take 3-4 weeks by air and 6 weeks by sea.
- Buying for Schools, Institutions, and Libraries?
Please contact us at firstname.lastname@example.org
- What if I can't find what I'm looking for?
If you need further help, email us at email@example.com.
- Do I have to use a credit card to order online?
Most online orders require the use of a credit card. We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute.
All orders placed are subject to the regular credit review process to verify credit status and fraud before orders are shipped.
- What if I do not wish to pay online?
We also accept Cash/Cheque on delivery in Singapore only.
- Are transactions safe?
YES. OurBookBox provides transaction security through our SSL.
Sites with a Green padlock at the address bar are SSL secured!
You can read more about SSLs here: https://www.digicert.com/ssl.htm
- How will OurBookBox protect my anonimity?
Confidentiality is important to us. OurBookBox respects your anonymity. We do not share our mailing list with any organization outside of OurBookBox.
- How do I notify you of changes to my mailing address and email address?
If you wish to change any information on your customer profile, Sign In, and you can update your information on your Profile by clicking "My Account"
- What are Cookies?
When cookies are disabled, you may experience difficulty retaining your shopping cart or your session status. To change or check your cookie status, go to your browser’s Tools menu.
- My shopping cart has disappeared. What's wrong?
If you are experiencing difficulty retaining your shopping cart, you may have cookies disabled on your browser settings. See information above on Cookies.
- I've been signed out of my user session. What's wrong?
If you cannot stay Signed In, you may have cookies disabled on your browser settings. See information above on Cookies.